Managing budgets and financial levies
They manage the scheme's bank accounts, issue levy notices to owners, pay contractor invoices and prepare clear financial reports.
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Strata education
Buying into a strata property or joining a committee? This guide demystifies strata and helps you understand the basics with confidence.
Every strata property is divided into lots and common property. Understanding this division makes it easier to see where your private responsibilities end and the community's obligations begin.
The lot you own individually, such as an apartment, townhouse, unit, office, shop or warehouse.
Owners usually contribute through strata levies or fees that help fund administration, insurance, maintenance and repairs.
Shared areas and assets such as foyers, lifts, roofs, gardens, driveways, pipes and building services.
Owners make decisions through meetings, votes and committees, with structures and terminology that vary by state.
Strata management is the professional coordination of a strata scheme. It covers the day-to-day tasks that keep a shared property running, including records, finances, maintenance, meetings and communication, so owners, committees and residents have a clear structure to rely on.
When there is no clear framework, shared ownership can quickly feel unclear. Owners may be unsure who pays for what, how levies are allocated, who approves repairs, where records are kept or how decisions are made.
Professional strata management helps ensure these responsibilities are handled consistently and in line with the requirements that apply to your scheme.
A strata manager administers the scheme and carries out agreed decisions made by the owners corporation, body corporate or committee. Their role is to keep records, levies, meetings, repairs, compliance and communication organised, so the property can be managed more consistently.
They manage the scheme's bank accounts, issue levy notices to owners, pay contractor invoices and prepare clear financial reports.
Preparing meeting notices, recording agendas and minutes and keeping decisions documented so agreed actions are easier to follow.
Organising contractors, following up on works and keeping owners informed about progress, timing and next steps.
Archive meeting documents, financial information, correspondence, insurance details and maintenance history.
Helping owners and committees tracking key obligations, deadlines and documentation so the scheme meets its legal and administrative requirements
Lodging insurance claims for common property damage, coordinating damage assessments and handling annual policy renewals.
A strata scheme brings together several parties, each with a different role in how the property is managed. Understanding who does what makes it easier to know where to direct questions and how decisions get made.
People who own an apartment, townhouse, office or other strata-titled property. Owners contribute to shared costs, vote on key matters and help shape decisions that affect the scheme.
People who live in the building and use shared spaces every day. Residents may be owners or tenants and are expected to follow the by-laws and use common property responsibly.
Elected owners who help make decisions and set priorities on behalf of the wider group. The committee does not manage every task alone, but it helps guide what needs to happen.
The professional team appointed to help guide the process, keep records organised and carry out agreed actions. A strata manager supports the committee, but does not replace the committee’s decision-making role.
Across Australia, strata-titled properties are described in different ways depending on the state or territory: The terms change, but the practical questions are often the same: who pays, who decides, who maintains common property and who manages the records?
Whether you are a first-time owner, a committee member or simply trying to understand how your building works, our role is to make strata easier to navigate.
General advice disclaimer
The information on this page is general in nature and does not constitute legal, financial or professional advice. Requirements, processes and obligations vary by state and territory and by individual scheme. Before making decisions, we recommend seeking independent advice specific to your scheme and jurisdiction.
