Helping our community | Ex-tropical cyclone Alfred

We hope you and your community are safe following the impacts of Ex-Tropical Cyclone Alfred. Our thoughts are with everyone affected during this challenging time.

In response to the cyclone’s destruction, our dedicated national emergency response team, in collaboration with JLG, has been working tirelessly to prioritise urgent repairs, address insurance claims, and resolve safety concerns promptly. Supporting our community and ensuring your recovery journey is seamless remains our top priority.

Urgent repairs:

If your property has sustained damage, emergency or make-safe repairs should be carried out as soon as possible to ensure safety and prevent further loss.

• In the first instance, for immediate assistance with urgent repairs, contact the Bright & Duggan / JLG hotline on 1300 092 863.

Non-urgent issues:

• Please send new non-urgent enquiries to your Body Corporate/Strata Manager for action.
• All existing enquiries will continue to be processed as normal. Thank you for your patience whilst we prioritise urgent cyclone safety repairs.

All works:

To streamline and ensure the fastest response we encourage you to check in with your neighbours to collate all issues and contact us with a full picture of your buildings needs.

Emergency contacts

For immediate assistance:

• SES (State Emergency Service) – 132 500 (Flood & storm assistance)
• Emergency (Fire, Police, Ambulance) – 000
• Energex (Power Outages & Emergencies – QLD) – 13 62 62
• Essential Energy (Power Outages – NSW) – 13 20 80

Support for affected communities

The Australian Government is providing financial and housing assistance to support communities impacted by Cyclone Alfred:

• Disaster Recovery Allowance: Available for residents in the regions of Gold Coast City, Logan City, and Redland City Local Government Areas – Learn More
• QLD Housing Assistance: Support options are available for affected homes – Click here
• QLD Community Recovery Hotline: 1800 173 349
• NSW Government Disaster Recovery: Cyclone Alfred – specific assistance

Additional resources for flood clean-up, mental health support, and disaster recovery preparation:

• Flood & Storm Support – Health.gov.au
• QLD Emergency Services Resources
• NSW Storm & Flood Recovery

Mould prevention tips

Unfortunately, water ingress and inundation have impacted many properties. Tackling mould growth promptly is essential to protect your health:

1. Control Moisture: Dry affected areas as quickly as possible.
2. Dehumidification: Use dehumidifiers, air conditioners, or proper ventilation to lower humidity.
3. Clean Thoroughly: Remove mud, dirt, and debris from properties without delay.
4. Plan Ahead: Collaborate with your Body Corporate/Strata Manager to manage potential issues early.