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Insights & advice

Need a repair? Help keep your community running smoothly

Proactive maintenance is essential to the smooth operation of any strata community. When residents report issues early, it allows the Strata Manager and Committee to plan effectively, allocate resources wisely and prevent small concerns from becoming larger and more disruptive problems.

21 Jun 26

2 min read

Early reporting supports effective planning, ensures efficient resource allocation, and strengthens the overall resilience of your community. By taking a moment to lodge a request when something isn’t quite right, you play an essential role in safeguarding the quality and longevity of your shared spaces.

Here is how to make a request:

For non-urgent repairs, visit our website and complete the maintenance request form. It’s quick and easy, and once submitted, the appropriate contractor will contact the nominated person within 24 hours.
For urgent issues, call your local office during business hours 9am-5pm Monday – Friday.
For after-hours emergencies, contact our 24/7 Emergency Service on 1300 092 863.