At Bright & Duggan we understand that your property is a significant investment and that unexpected issues can be stressful. Having the right support in place ensures that when something urgent occurs, help is available quickly and reliably.
Every Bright & Duggan managed building has access to our fully staffed 24/7 Emergency Response Service. This service is designed to provide peace of mind by ensuring urgent matters are addressed promptly, day or night.
What counts as an emergency
An emergency is a situation that poses an immediate risk to people, property, or the building’s essential services. Examples include:
- Fire, flooding, or major water leaks
- Electrical faults that present a safety hazard
- Structural damage that threatens safety
- Lift entrapments
- Security breaches affecting building access or safety
These situations require urgent attention and should be reported to our Emergency Response Service immediately.
What is not considered an emergency
- Some issues, while inconvenient, do not require after-hours intervention and can be managed during normal business hours. These include:
- Minor maintenance concerns (e.g., dripping taps, loose fittings)
- Non-urgent repairs that do not pose a safety risk
- Noise complaints
- Routine cleaning or cosmetic issues
- Occupant lock-outs, which are best handled by a locksmith
For non-urgent matters, if your scheme has a building manager, they should be your first point of contact for day-to-day matters and emergency situations. Alternatively, contacting your strata manager during business hours ensures the right contractor is engaged efficiently and cost-effectively.
Buildings should consider their own tailored list and procedures for their scheme, which might deal with site-specific contractors and access provisions – please chat to your strata manager if you would like to develop such a document.
Bright & Duggan
Urgent Repairs or Emergencies: Call 1300 092 863
Emergency Numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Energex (Power Outages & Emergencies – QLD) – 13 62 62
- Essential Energy (Power Outages – NSW) – 13 20 80
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
- NSW State Emergency Information – www.nsw.gov.au/emergency
For all non-urgent matters, please contact your strata manager or contact your local office at
Your local strata
Urgent Repairs or Emergencies: Call 1300 092 863
Emergency numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Essential Energy (Power Outages – NSW) – 13 20 80
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
- NSW State Emergency Information – www.nsw.gov.au/emergency
For all non-urgent matters, please contact your strata manager or contact your local office at
Capitol BCA
Urgent Repairs or Emergencies: Call 1300 01 55 97
Emergency numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Energex (Power Outages & Emergencies – QLD) – 13 62 62
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
For all non-urgent matters, please contact your strata manager or contact your local office at
North Shore strata management
Urgent Repairs or Emergencies: Call 1300 092 863
Emergency numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Energex (Power Outages & Emergencies – QLD) – 13 62 62
- Essential Energy (Power Outages – NSW) – 13 20 80
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
For all non-urgent matters, please contact your strata manager or contact your local office at
AM strata
Urgent Repairs or Emergencies: Call 1300 092 863
Emergency numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Energex (Power Outages & Emergencies – QLD) – 13 62 62
- Essential Energy (Power Outages – NSW) – 13 20 80
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
For all non-urgent matters, please contact your strata manager or contact your local office at
Cambridge management services
Urgent Repairs or Emergencies: Call 1300 092 863
Cambridge Regional Urgent Repairs or Emergencies: 0468 787 398
Emergency numbers
- Emergency (Fire, Police, Ambulance) – 000
- SES (State Emergency Service) – 132 500 (Flood & storm assistance)
- Energex (Power Outages & Emergencies – QLD) – 13 62 62
- Essential Energy (Power Outages – NSW) – 13 20 80
- Ausgrid (Power outage, hazard or emergency) – 13 13 88
- Jemena (Gas faults and emergencies) – 131 090
- Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
- NSW State Emergency Information – www.nsw.gov.au/emergency
For all non-urgent matters, please contact your manager or contact your local office at
24/7 Emergency page quick links
