Net Promoter Score Survey (NPS)

We value your insights

As a respected client of Bright & Duggan Group, your opinion matters. That’s why we invite our committees to participate in our Net Promoter Score (NPS) Survey.

Your thoughts and experiences directly shape how we enhance our services, so look out for the email from our partner StrataMax.

It takes less than a minute to complete. Please rate your experience on a scale from 1 to 10 and share any additional comments.

Your scores matters!

Your score will be grouped into one of the following:

• Promoters (score 9-10): This feedback shows what we are doing right, so we can continue to expand on these areas.
• Passives (score 7-8): This highlights opportunities to improve further on good experiences.
• Detractors (score 0-6):
  These allow us to identify and address issues, ensuring we resolve your concerns.

Your voice drives change

Your feedback from previous NPS surveys has improved our processes and products, creating even greater value. With your continued feedback, we’re excited to build on these enhancements.

Every response helps us better serve you, your committee, and your scheme.