Ex-Tropical Cyclone Alfred | Information Update

We understand that this is a challenging time, and our thoughts are with you and your community.

We have a national network ready to assist you and are responding to all urgent Cyclone Alfred enquiries promptly.

Please inform us of any repair work and we will escalate the matter to the appropriate channel. Kindly note: if the repairs are determined to be the responsibility of the lot owner, any associated costs will be charged to them.

Urgent repairs:

In the first instance, for immediate assistance with urgent repairs, contact the Bright & Duggan / JLG hotline on 1300 092 863.

Alternatively, you can contact us at cyclone.alfred@bright-duggan.com.au. Our emergency team are working hard to respond to all messages promptly and will triage messages for appropriate action. 

Non-Urgent issues: For non-urgent issues such as scheduled maintenance, debris removal & insurance claims, contact your Body Corporate / Strata Manager as normal for action next week.

General safety advice to manage some common issues

Floods: Stay updated on weather alerts and avoid driving or walking through floodwaters—they can be deeper and more dangerous than they seem. See Brisbane City Council’s guidance below, that applies to all regions.

Fallen Trees: Keep clear of any fallen trees or branches, as they may have brought down power lines. Report hazards to local authorities promptly.

Water Leaks: Inspect areas around windows, doors, and roofs for any signs of leakage. Contain water leaks using towels, buckets, or other temporary measures until professional assistance arrives. If there’s a potential safety risk, such as a ceiling collapse, isolate the area to prevent accidents.

Waste Disposal

Garbage collection services may have been temporarily been suspended, so try to minimise waste where possible. Double or triple bag rubbish to reduce odours until the service is resumed.

Please inform us of any repair work and we will escalated the matter to the appropriate channel. Please note: if the repairs are determined to be the responsibility of the lot owner, any associated costs will be charged to them.

Brisbane City Council Guidance

In the event of flooding and associated impacts enact your flood emergency management plans (if applicable).

Some high-rise building occupants may experience periods of isolation and service outages due to basement flooding.

Where essential electrical services are located in flood affected basements, seek professional advice from a qualified and licensed electrical contractor with priority ahead of the weather event to ensure electrical safety. Following the weather event, electrical services should be inspected prior to reconnection, and consideration should be given to relocating your switchboard and wiring away from flood-prone areas of the property.

There are other practical measures and improvements that building owners and body corporates can take to protect themselves and to recover more quickly from flooding events. Council has prepared an information sheet to provide technical guidance for improving flood resilience in high-rise buildings.

More information, including the ‘Building back better basements’ information sheet, is available here.

During a flood event, for any emergency electrical situations call Triple Zero (000).

Emergency Numbers:

SES (State Emergency Service) – 132 500 (Flood & storm assistance)
Emergency (Fire, Police, Ambulance) – 000
Energex (Power Outages & Emergencies – QLD) – 13 62 62
Essential Energy (Power Outages – NSW) – 13 20 80
Bureau of Meteorology (Cyclone Updates) – www.bom.gov.au
QLD Government Disaster Hub – www.disaster.qld.gov.au 
NSW State Emergency Information – www.nsw.gov.au/emergency
Road Conditions – https://qldtraffic.qld.gov.au

Cyclone Alfred: Strata Building Preparation Tips
Key insights on how you can prepare.
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