What is considered unreasonable noise?
Strata laws, by-laws and model rules require residents not to create a nuisance or hazard for others. This includes using their lot or common property in a way that unreasonably interferes with another person’s comfort, use or enjoyment of their home or shared spaces.
Noise may be considered unreasonable depending on its volume, duration and frequency. While some level of day-to-day noise is expected in strata living, excessive or persistent noise can be deemed a breach of by-laws and managed accordingly.
How to approach noise concerns with your neighbour
Calm and polite communication
A respectful conversation can often resolve the issue quickly. Most noise concerns are unintentional, and addressing them in a calm, friendly way can maintain positive neighbourly relationships.
Contact your strata manager
If speaking directly does not feel comfortable or does not resolve the issue, your strata manager can help. They understand your schemes by-laws and dispute resolution processes and can guide you on the appropriate next steps.
If you don’t know where the noise is coming from
Contact your strata manager or owners corporation to request committee involvement in identifying the source of the noise. Keep a detailed record, including dates, times, duration, and any relevant observations, to support the investigation. Once the source is confirmed, they can advise on the most appropriate next steps.
Formal action if the noise continues
If the previous steps have not resolved the matter, the strata manager or the committee can issue a formal notice requiring compliance with the relevant by-law. This sets clear expectations in line with the relevant by-laws and encourages compliance.
External formal action as a last resort
If all internal options have been exhausted, you may seek guidance or dispute resolution through your State’s strata regulator.
Strata living relies on mutual respect and a shared responsibility to support one another as neighbours. It’s important to approach concerns calmly and avoid reacting hastily or emotionally. This includes steering clear of confrontational behaviour, making complaints without clear information, or expecting immediate outcomes without following the appropriate process.
By addressing noise concerns with patience, understanding and open communication, most matters can be resolved quickly and amicably. With the support of your strata manager where needed, this approach helps maintain a positive and cooperative community environment for everyone.