Following Cyclone Alfred, repairs will fall into three categories—temporary, insurance-based, and standard maintenance. Each case is unique and will be assessed individually. Below is an outline of what to expect:
1. Make Safe: In the first instance when contacting us with urgent repairs the insurance building team will attend your place. They will provide a temporary solution to make it safe and to mitigate further damage. These are typically known as make-safe works and may not look clean and finished. Depending on the nature of the urgency, it can take up to 48 hours to occur based on current volumes.
2. Insurance Claims: At the time you contacted us about Cyclone Alfred repair works, in most cases, the Bright & Duggan Group also notified your appointed insurance broker of a possible claim to expedite the process.
The insurance builder will arrange follow-up visits to complete specialist reports, builders’ reports and quotations. This process may take up to a week to schedule, with a further four days to finalise the claim with your insurance broker. Your strata manager will also receive these details.
There may be delegated authorities with the insurer that will allow Bright & Duggan Group to immediately issue contracts to the builder. Once contracts are received the repair works can be commenced. Where this authority is not in place we will await the approval from the insurer.
Your strata manager can, on request, provide to you details of your insurance policy to understand excess levels and subsequent out-of-pocket expenses.
3. Maintenance: As part of the insurance assessment, the builder will identify if some repair items are due to maintenance rather than cyclone damage, such as failed waterproofing on a balcony. In this instance the maintenance work will be required prior to any insurable repairs being completed. Please note, maintenance repairs will be a cost to the body corporate or potentially to the individual owner. Before proceeding, a quote will require approval. These works will need to be done before the insurance component can be completed.
Making an additional claim or new information: If your building has additional homes affected, or new damage details to add, these can be reported to your strata manager. These will be added to your building’s existing claim.
Urgent repairs:
If your property has sustained damage, emergency or make-safe repairs should be carried out as soon as possible to ensure safety and prevent further loss.
- In the first instance, for immediate assistance with urgent repairs, contact the Bright & Duggan / JLG hotline on 1300 092 863.
Non-Urgent issues:
- Please send new non-urgent enquiries to your Body Corporate/Strata Manager for action.
- All existing enquiries will continue to be processed as normal. Thank you for your patience whilst we prioritise urgent cyclone safety repairs.
All works:
To streamline and ensure the fastest response we encourage you to check in with your neighbours to collate all issues and contact us with a full picture of your buildings needs. You can use the resource link below.
Support for Affected Communities
The Australian Government is providing financial and housing assistance to support communities impacted by Cyclone Alfred:
- Disaster Recovery Allowance: Available for residents in the regions of Gold Coast City, Logan City, and Redland City Local Government Areas – Learn More
- QLD Housing Assistance: Support options are available for affected homes – Click here
- QLD Community Recovery Hotline: 1800 173 349
- NSW Government Disaster Recovery: Cyclone Alfred – specific assistance
Additional resources for flood clean-up, mental health support, and disaster recovery preparation: