Emergencies can happen at any time, and it’s helpful to know what qualifies as an urgent repair.
Issues that threaten safety or could lead to significant damage, like a burst pipe or electrical faults, fall into this category.
- If you have an emergency repair within business hours, contact your strata / body corporate manager.
- If your emergency happens after business hours, please contact our 24/7 Emergency After Hours Service at 1300 092 863.
Cyclone Emergency Response
The recent cyclone brought significant challenges to our Queensland and Northern NSW customers and communities. In response to this extreme weather event, Bright & Duggan, in partnership with JLG, provided timely, practical support when it was needed most.
Through this partnership, we activated Bright & Duggan’s national emergency response team and we were proud to assist our community by being the first strata / body corporate company to have builders on-site during the weekend the cyclone made landfall. This immediate action enabled efficient make-safe operations and initial damage rectifications wherever possible. Our priority now lies in facilitating repairs and managing insurance claims. Our team remains fully committed to addressing all enquiries and supporting you throughout the recovery process.
We recognise the cyclone’s ongoing impact on our community and want you to know we’re here for you as recovery efforts continue. To help us fast-track your repairs, we kindly request that you promptly sign off on quotes and provide site access where necessary.
While we focus on the most urgent cases, we appreciate your patience with non-urgent maintenance.
