Do you have questions about your levies & arrears? Our FAQ page provides clear guidance on common enquiries related to levy notices, payments, refunds, financial relief, and account updates, with direct links to online resources and contact details for further assistance.
Find out about frequently asked questions such as:
-
- How can I get a copy of my ledger card?
-
- How can I set up a direct debit?
-
- How can I request arrears/interest be waived/discount reinstated?
-
- How can I request a payment plan?
-
- How can I get a copy of my tax report?
-
- My levies have increased. What is the reason for that?
-
- I have overpaid my levies. How can I get a refund?
-
- I have sold this property. How do I update the details on file?
-
- I’ve made a payment but cannot see this reflected on my latest notice.
-
- How do I get an update on my payment plan/waive arrears request?